Perspectives from the *other side* on Software, Management and Life

Thursday, January 15, 2009

Emotional Emails

When I get emotional I can almost feel my brain shutting down (the thinking part of it). Its a pity that strong emotions force me in a primate like state and throw away all the effort the human race spent in its evolution. However, it gives me some comfort to see I'm not the only one who has this issue, and so here's my tip to responding to an email in the morning that gets you all emotional and angry:

Steps to take after reading an extreme email that gets steam coming out of your ears:

1. Cool off before doing anything - walk around if required for a few seconds
2. Re-read assuming you're someone else
3. Write a respond but do NOT send
4. Cool off for another few seconds, walk around etc
5. Read other emails to make sure there isnt a followup to it or another response
6. Reread your draft response. If it doesnt sound too emotional (business communications should be void of there), then hit the send button!

Happy mornings to you!


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